Abstract
This research aims to evaluate the implementation of Good Governance Based BPJS (Social Security Administration) Health reviewed from BPJS partner standpoint. BPJS Health is a state-owned enterprise specially commissioned by government to perform health insurance for all Indonesian society. In performing its duties, BPJS works with partners to organize health insurance. However, the implementation of Good Governance of BPJS Health has not able to fulfill the partners’ expectation. This research will examine the satisfaction level of BPJS partners on the implementation of Good Governance of BPJS Health and examine how to maximize Good Governance of BPJS Health based on the priority order of underlying attributes. Respondents of this research were 100 of BPJS Health partners including Hospitals, Health Centers, Family Doctors, and Primary Clinics in five cities in Central Java. Importance-performance analysis, paired-sample t-test, and Cartesian diagram were used to analyze the data. The satisfaction level of partners ranged from 54.38% to 68.38%. The lowest satisfaction level in on the attribute of ease on reimbursement/claim on expenses, while the highest satisfaction level is on the attribute of BPJS implements its functions and duties in accordance with the regulation and the attribute of BPJS asserts the rights and responsibilities of insurance receivers. To optimize BPJS performance, it needs BPJS service improvement strategy. The first priority scale should be improved is on the attribute of: suitability between expense claim and the patient’s illness, ease in the procedure of expense claim, giving opportunity for BPJS partners to propose innovative ideas, partners do not feel disadvantaged when BPJS implements the service, BPJS establishes process and evaluates the benefit and risk possibly rising before adopting and implement an innovation, BPJS regulations are always written proportionally communicated, BPJS performs well risk management, and accuracy of information from BPJS.

Keywords: BPJS Health, Good Governance, Satisfaction

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